Shipping & Delivery Policy

• Brand: Prooxy
• Legal Business Name: Skyline Shopper
• GSTIN: 09DWBPS4665F1Z
• Business Address: B-140, Shivani Vihar, Kalyanpur, Lucknow, Uttar Pradesh – 226022, India
• Customer Support: +91 8433469206
• Email: support@prooxy.in

Prooxy currently offers delivery within India, subject to serviceability of the delivery address. Delivery availability may depend on the serviceability of the customer's PIN code and the availability of our courier/logistics partners.

Certain remote, restricted or otherwise non-serviceable locations may not be eligible for delivery. If your location is not serviceable, we may be unable to accept or fulfil the order.

Once an order is successfully placed, Prooxy begins processing it. Order processing may include:

• Order verification
• Payment verification, where applicable
• Product availability confirmation
• Quality checking
• Packing
• Dispatch to the courier/logistics partner

Orders are generally processed within 1–3 business days, unless a different processing time is displayed on the relevant product page or communicated at checkout. Business days generally exclude Sundays and public holidays.

Certain products, promotional periods, limited-edition launches or unusually high order volumes may require additional processing time.

After your order has been packed and handed over to the applicable courier/logistics partner, it will be considered dispatched. You may receive a dispatch notification containing available tracking information.

The delivery timeline begins from dispatch and may vary depending on destination, PIN code, courier partner, service availability, weather, public holidays, remote location and operational conditions.

For most serviceable locations within India, delivery is generally expected within approximately 3–7 business days after dispatch. This is an estimated delivery timeframe and not an absolute guarantee.

Some locations may require additional time; remote or difficult-to-service areas may experience longer delivery timelines. Where a specific estimated delivery date or timeframe is displayed at checkout, that should be treated as the applicable estimate for that order.

Applicable shipping charges, if any, will be displayed during the shopping or checkout process before the order is completed. Shipping charges may depend on order value, delivery location, promotional offers, shipping service, product/category and any applicable campaign or free-shipping threshold.

Where Prooxy offers free shipping, the eligibility requirements will be displayed on the website or during checkout.

Prooxy may offer free shipping on eligible orders. Any minimum order value, promotional condition or other requirement for free shipping will be communicated on the website or at checkout.

If an order does not meet the applicable free-shipping requirement, the applicable shipping charge may be added. If an order is later partially cancelled or returned and the remaining value no longer satisfies the condition, Prooxy may apply shipping charges where permitted by the applicable offer terms.

Prooxy may use third-party courier and logistics providers for delivery. The courier partner may vary depending on delivery PIN code, availability, serviceability, shipment size, operational requirements and delivery location.

Courier partners may provide tracking information and delivery updates directly.

Where tracking is available, Prooxy may provide a tracking number or tracking link after dispatch. You may also contact customer support if you require assistance with your shipment.

• Customer Support: +91 8433469206
• Email: support@prooxy.in

Please keep your order number available when contacting us.

Customers are responsible for providing a complete and accurate delivery address, including full name, house/flat number, building name, street/locality, area, city, state, PIN code and a valid mobile number.

Prooxy is not responsible for delivery delays, failed delivery or returned shipments caused by incorrect, incomplete or inaccurate information provided by the customer.

If you need to change your delivery address after placing an order, contact Prooxy as soon as possible at +91 8433469206. We will attempt to update the address where operationally possible.

Once an order has been packed or dispatched, changing the delivery address may no longer be possible.

Our courier partners may make multiple delivery attempts according to their applicable procedures. Customers should ensure that:

• Someone is available to receive the package where possible
• The provided mobile number is reachable
• The address is accurate
• Delivery instructions, where necessary, are provided

If a shipment cannot be delivered after the applicable attempts, the courier may return it to Prooxy.

An order may be returned to origin ("RTO") if delivery fails because of incorrect or incomplete address, incorrect PIN code, customer unavailable or refusing delivery, repeated failed attempts, an incorrect or unreachable mobile number, refusal to accept a COD order, or other circumstances attributable to the recipient.

If an order is returned to Prooxy, we may contact the customer regarding available options. For prepaid orders, any applicable refund will be handled according to our Return & Refund Policy.

For COD orders, Prooxy may require additional verification before accepting another COD order from the same customer.

Prooxy may offer Cash on Delivery for eligible products, order values and delivery locations, subject to PIN code serviceability, courier availability, order value, product eligibility, operational requirements and fraud-prevention measures.

For COD orders, the customer must pay the full applicable amount to the authorized delivery partner at the time of delivery. Customers should not make payment to unauthorized individuals or accounts.

For prepaid orders, payment must be successfully completed through an available payment method before the order is processed for dispatch. Prooxy currently uses PhonePe for online payment processing.

If your account has been debited but the order has not been successfully confirmed, contact us with your transaction information — we will investigate the payment status and take appropriate action.

While we make reasonable efforts to dispatch and deliver orders within the estimated timeframe, delays may occur because of circumstances beyond Prooxy's reasonable control, including:

• Severe weather, floods or natural disasters
• Public emergencies or government restrictions
• Strikes or transportation disruptions
• Courier operational issues or high-volume periods
• Festival seasons or remote-area delivery limitations
• Incorrect customer information

Where we become aware of a significant delivery delay, we will endeavour to provide appropriate assistance.

During major sales, launches, festivals or promotional campaigns, order volumes may increase significantly. As a result, order processing may take longer, courier transit times may increase, and customer-support response times may be longer.

Where applicable, Prooxy may display an estimated processing or delivery timeframe during checkout or on the relevant product/campaign page.

If you receive a package that appears visibly damaged, opened, torn or tampered with, please:

• Check the package condition before accepting it where possible
• Take photographs or video of the package
• Contact Prooxy customer support as soon as possible
• Keep the original packaging until the issue has been resolved

A damaged outer package does not automatically mean the product inside is damaged, but reporting the issue promptly helps us investigate it with the courier partner.

If you receive a different product, a different size than ordered, a missing product, or an incorrect quantity, please contact us as soon as possible. We may request photographs, videos, packaging information and order details to investigate the issue.

Resolution will be handled according to our Return & Refund Policy.

Products displayed on Prooxy are subject to availability. Although we make reasonable efforts to maintain accurate inventory, an item may occasionally become unavailable because of inventory discrepancies, technical errors, manufacturing issues, damage during fulfilment or unexpected demand.

If a product becomes unavailable after an order is placed, we may contact you regarding an appropriate resolution, including cancellation and applicable refund where payment has already been received.

If Prooxy offers a pre-order, made-to-order, customized or special-production product, the applicable processing and delivery timeline will be displayed on the relevant product page or communicated before purchase.

Such products may have different cancellation, return or exchange conditions. Customers should review the applicable product-specific terms before placing the order.

Where Prooxy offers personalized or customized products, additional processing time may apply. Customized products may not be eligible for cancellation, return or exchange except where required by applicable law or where the product is defective, damaged or incorrectly produced.

Any product-specific customization conditions will be displayed before purchase.

If a shipment is returned to Prooxy by the courier partner, we may contact the customer to determine whether the order can be reshipped, additional shipping charges apply, the order should be cancelled, or a refund should be processed.

For prepaid orders, refunds will be handled according to the applicable Return & Refund Policy.

Shipping charges and return shipping arrangements are governed by the applicable provisions of our Return & Refund Policy.

Unless otherwise stated, an order's eligibility for return or exchange does not automatically mean original shipping charges are refundable. Any applicable shipping/refund treatment will be communicated in the Return & Refund Policy.

Customers are expected to provide accurate delivery information, provide a reachable mobile number, monitor shipment updates where provided, cooperate with courier delivery attempts, accept legitimate orders placed by them, and report delivery problems promptly.

Repeated refusal of COD orders, fraudulent orders or misuse of delivery services may result in restrictions on future COD or account access, subject to applicable law.

Delivery is performed by independent logistics/courier service providers. Prooxy will take reasonable steps to coordinate with the applicable courier when delivery problems occur.

However, courier operations, delivery routes and delivery personnel are controlled by the respective logistics provider. Prooxy cannot guarantee the exact delivery time selected or estimated by a third-party courier.

By placing an order, you may receive necessary transactional communications relating to your purchase, including order confirmation, payment confirmation, dispatch notification, tracking information, delivery updates and delivery-related customer support messages.

These communications are necessary for administering your order and are separate from optional promotional marketing communications.

For shipping-related questions, contact:

• Phone: +91 8433469206
• Email: support@prooxy.in
• Business: Skyline Shopper
• Address: B-140, Shivani Vihar, Kalyanpur, Lucknow, Uttar Pradesh – 226022, India

Please provide your order number when contacting us regarding an existing shipment.

For unresolved delivery-related grievances, you may contact:

• Grievance Officer: Naveen Singh
• Business: Skyline Shopper / Prooxy
• Email: support@prooxy.in
• Phone: +91 8433469206
• Address: B-140, Shivani Vihar, Kalyanpur, Lucknow, Uttar Pradesh – 226022, India

We will endeavour to address grievances within the applicable timelines.

Prooxy may update this Shipping & Delivery Policy from time to time to reflect changes in courier partners, delivery locations, shipping charges, processing times, free-shipping offers, business operations or applicable law.

The latest version will be published on this page with the updated "Last Updated" date.

• PROOXY, operated by Skyline Shopper
• GSTIN: 09DWBPS4665F1Z
• Address: B-140, Shivani Vihar, Kalyanpur, Lucknow, Uttar Pradesh – 226022, India
• Customer Support: +91 8433469206
• Email: support@prooxy.in
• Grievance Officer: Naveen Singh
• Website: https://prooxy.in