Return & Refund Policy

• Brand: Prooxy
• Legal Business Name: Skyline Shopper
• GSTIN: 09DWBPS4665F1Z
• Business Address: B-140, Shivani Vihar, Kalyanpur, Lucknow, Uttar Pradesh – 226022, India
• Customer Support: +91 8433469206
• Email: support@prooxy.in
• Grievance Officer: Naveen Singh

We accept eligible returns and exchanges in accordance with the conditions described in this Policy. For a product to generally qualify for a return or exchange, it must:

• Be purchased directly from Prooxy through prooxy.in
• Be within the applicable return period
• Be unused, unwashed and unworn except for reasonable fitting
• Be in its original condition, with original tags attached where applicable
• Be returned with the original packaging where reasonably possible
• Not have been altered, damaged or modified by the customer

Certain products may have specific return conditions displayed on the product page.

Eligible return or exchange requests must generally be submitted within 7 days from the date of delivery. The return period begins from the date the shipment is recorded as delivered by the applicable courier partner.

Requests submitted after the applicable return period may not be accepted except where required by applicable law or where Prooxy determines an exception is appropriate.

Subject to the conditions of this Policy, a return or exchange may be requested where:

• Wrong product received — a product different from the one ordered
• Wrong size received — different from the size shown in your order confirmation
• Manufacturing defect — a genuine defect in the product
• Damaged during delivery — the product was damaged before or during delivery
• Missing item — an item paid for was not included in the shipment
• Size exchange — where eligible, subject to stock availability

Because Prooxy sells apparel, we understand choosing the correct size can sometimes be difficult. Where a product is eligible for size exchange:

• The request must be made within the applicable return period
• The product must be unused and unwashed
• Original tags should remain attached
• The product must not have been damaged or altered
• The requested replacement size must be available

If the requested size is unavailable, Prooxy may offer another appropriate resolution. Customers should consult the size chart before ordering.

A return or exchange for simply changing your mind or selecting the wrong size is subject to the product's return eligibility. If Prooxy provides size exchanges or change-of-mind returns for a particular product, the applicable conditions will be displayed on the website or communicated with the order.

A customer may not return a product solely because they selected the wrong size if the product is specifically marked as non-returnable or otherwise excluded from returns.

For hygiene, personalization, production or other legitimate reasons, certain products may be excluded from return or exchange. Unless otherwise stated on the product page, non-returnable products may include:

• Customized or personalized products
• Products altered at the customer's request
• Products that have been washed or worn beyond reasonable fitting
• Products damaged by the customer
• Products with removed or damaged tags
• Products with significant stains, odors or marks
• Products materially altered after delivery
• Products specifically identified as non-returnable on the product page

Nothing in this section is intended to exclude any return, replacement or refund right that cannot legally be excluded under applicable law.

Returned products must generally be in the condition in which they were received. For apparel, this means the product should generally be:

• Unwashed, unworn, free from stains
• Free from perfume/deodorant/body odour, makeup or other marks
• Free from pet hair or other contamination
• Not ironed in a way that damages the print
• Not altered or damaged, with original tags attached

Products that do not meet these conditions may be rejected after inspection.

Prooxy products may contain printed graphics, artwork and designs. Minor variations in print placement, colour or texture from the manufacturing and printing process may occur and do not automatically constitute a defect.

However, significant printing defects, severe misalignment, peeling, missing print areas or other genuine manufacturing defects may qualify for return or replacement after inspection.

To request a return or exchange, contact Prooxy customer support within the applicable return period.

• Phone: +91 8433469206
• Email: support@prooxy.in

Please provide:

• Order number, customer name, registered mobile number, email address
• Product name and reason for return/exchange
• Photographs where relevant, video evidence where reasonably requested

For damaged, defective or incorrect products, photographs or video may be required to help us investigate the issue.

After receiving your request, Prooxy may review the information provided to determine whether the product qualifies for return or exchange, and may request additional information, photographs or video.

If approved, we may provide return instructions, pickup information, return shipping instructions, exchange instructions or refund instructions.

Approval of a return request does not necessarily mean the refund has already been approved — the product may be inspected before the final decision.

Where return pickup is available, Prooxy or its logistics partner may arrange collection from the customer's address. Pickup availability may depend on PIN code, courier serviceability, product, location and operational conditions.

If pickup is not available, Prooxy may provide alternative return instructions.

If Prooxy instructs you to self-ship a return, the return address and instructions will be provided by customer support. Use a reliable courier service and retain the shipment receipt and tracking information until the return has been successfully processed.

Any reimbursement of return-shipping costs will be subject to the specific return circumstances and instructions provided by Prooxy.

Wrong product / defective / damaged product

Where Prooxy determines the issue resulted from an error or genuine product defect attributable to Prooxy, we may arrange or bear the applicable return shipping cost.

Customer-requested size exchange / change of mind

Where a return or exchange is requested because of customer preference or size selection, applicable return or exchange shipping charges may apply. The applicable charge, if any, will be communicated before the return is processed.

Returned products may be inspected after they reach Prooxy, to verify product identity, condition, tags, packaging, signs of use, washing, damage, alteration, staining and manufacturing defects.

If the returned product does not meet the applicable return conditions, Prooxy may reject the return and will contact the customer regarding available options.

A refund may be issued where a qualifying return is approved, Prooxy cannot provide a replacement, an order is cancelled and a refund is applicable, a product is unavailable after payment, a payment was received but the order cannot be fulfilled, a duplicate payment is confirmed, or a refund is otherwise required under applicable law or Prooxy's policies.

For prepaid orders, refunds will generally be processed through the applicable payment method or payment service provider, subject to technical availability. Prooxy uses PhonePe for online payment processing.

Once Prooxy initiates a refund, the time taken to appear in your account may depend on the payment method, gateway, bank, card issuer and financial institution. Prooxy cannot guarantee the exact time taken by a bank or payment provider after the refund has been initiated.

For Cash on Delivery orders, Prooxy may require appropriate bank-account or other payment information to process an eligible refund. Customers may be asked to provide information necessary to complete the refund securely.

Prooxy will never ask for UPI PIN, ATM PIN, card CVV or banking password to process a legitimate refund. Never disclose such information to anyone claiming to represent Prooxy.

Whether original shipping charges are refundable depends on the reason for return. Where the product is defective, damaged, incorrect or otherwise subject to a Prooxy fulfilment error, applicable shipping charges may be refunded where appropriate.

Where a customer voluntarily returns an otherwise correctly supplied product, original shipping charges may not be refundable. Any applicable treatment will be communicated during the return process.

Nothing in this section limits any refund right required under applicable law.

Once an approved return has been received and successfully inspected, Prooxy will initiate the applicable refund within a reasonable processing period. The amount may then take additional time to appear in your account depending on the payment provider or bank.

For COD orders, additional time may be required to verify the refund information supplied by the customer.

Where an order contains multiple products, customers may be permitted to return eligible individual products rather than the entire order. Eligibility may depend on product category, promotional offer, bundle conditions, return eligibility, and whether the products were sold as a combined set.

Where a discount was dependent on purchasing multiple products, the applicable refund may be adjusted according to the terms of the promotion.

If products are purchased as part of a bundle, buy-one-get-one offer, multi-product discount, promotional combination or free-gift offer, returning one item may affect the promotional price or eligibility.

Prooxy may recalculate the applicable refund based on the terms of the promotion. The customer will not be entitled to retain a promotional benefit where the conditions required to receive it are no longer satisfied after the return.

If an order qualified for free shipping because it met a minimum purchase value, a subsequent return may affect the order's eligibility for free shipping.

Where permitted by the applicable promotion, the refund may be adjusted to account for shipping charges that would have applied had the final retained order value not qualified for free shipping. The applicable calculation will be communicated where relevant.

If you receive a damaged product, please contact us as soon as possible. We may request photographs of the outer package, product and shipping label, a video of the package opening, order number, and a description of the damage.

Keeping the original packaging may help us investigate the issue with the courier. Where the product is determined to have been damaged before or during delivery, Prooxy may offer replacement or refund.

A genuine manufacturing defect may include significant stitching failure, manufacturing damage, severe printing defect, material defect or product construction defect.

Normal wear and tear, accidental damage or damage caused after delivery may not qualify as manufacturing defects. The final determination will be made after reasonable inspection of the product.

If Prooxy sends you an incorrect product or an incorrect size compared with your confirmed order, please contact us promptly.

Where the error is confirmed, Prooxy may provide a replacement, the correct product/size, return pickup, or a refund, as appropriate to the circumstances.

If an item appears to be missing from your order, please contact us promptly with your order number and relevant details. We may investigate packing records, shipment information, product quantity, package weight and courier records.

If the missing item is confirmed, Prooxy will provide an appropriate resolution.

Exchanges are subject to stock availability. If the requested replacement size or product is unavailable, Prooxy may offer another available resolution, including refund where applicable.

An exchange cannot be guaranteed for every product or size.

If an order includes a free gift or promotional item, the free gift may need to be returned when the qualifying order or product is returned.

Failure to return a promotional gift where required may affect the applicable refund.

Customized or personalized products may not be eligible for return or exchange because they are produced specifically according to the customer's instructions.

Exceptions may apply where the product is defective, damaged, produced incorrectly by Prooxy, or differs materially from the confirmed customization.

Any product-specific return restrictions will be displayed before purchase.

A return may be rejected where the product has been washed, substantially worn, altered, or damaged by the customer; has missing tags, significant stains, strong perfume/deodorant/body odour, makeup or other marks; has been intentionally damaged; is materially different from the product originally delivered; or falls within a category specifically marked non-returnable.

Nothing in this section limits mandatory consumer rights under applicable Indian law.

Prooxy may investigate unusual or repeated return activity. Where there is reasonable evidence of fraudulent returns, returning used products as new, product substitution, repeated false damage or delivery claims, abuse of promotional offers or other fraudulent activity, Prooxy may take appropriate action.

This may include restricting future COD or return privileges, subject to applicable law.

Customers should not send products to Prooxy without first contacting customer support and receiving return instructions.

Unauthorized returns may experience delays in processing.

Refunds for online purchases will generally be processed through an appropriate electronic payment method or other applicable refund mechanism. Cash refunds will not ordinarily be provided for prepaid online orders.

COD refunds may require bank or other electronic refund details.

Order cancellations are governed by our Cancellation Policy. If an order is cancelled before dispatch and a refund is applicable, the refund will be processed according to the applicable payment method and refund procedures.

Once an order has been dispatched, cancellation may no longer be possible.

We may communicate with you through email, phone, SMS or WhatsApp for purposes of processing a return, exchange or refund.

These communications may be necessary to resolve your request and are separate from promotional marketing communications.

Customers are responsible for providing accurate order information, following return instructions, returning the correct product, keeping the product in acceptable condition, providing requested information, and keeping return tracking information where applicable.

Failure to follow return instructions may delay processing.

Nothing in this Return & Refund Policy is intended to remove, restrict or override any mandatory right or remedy available to consumers under applicable Indian law.

Where applicable law provides a greater right than the terms stated in this Policy, the applicable legal requirement will prevail.

If you have a complaint concerning a return, exchange or refund, please first contact Prooxy Customer Support.

• Grievance Officer: Naveen Singh
• Business: Skyline Shopper / Prooxy
• Email: support@prooxy.in
• Phone: +91 8433469206
• Address: B-140, Shivani Vihar, Kalyanpur, Lucknow, Uttar Pradesh – 226022, India

We will endeavour to review and address grievances within the applicable timelines.

For return, exchange or refund assistance:

• Phone: +91 8433469206
• Email: support@prooxy.in
• Website: https://prooxy.in
• Business: Skyline Shopper
• GSTIN: 09DWBPS4665F1Z
• Address: B-140, Shivani Vihar, Kalyanpur, Lucknow, Uttar Pradesh – 226022, India

Prooxy may update this Return & Refund Policy from time to time to reflect changes in our products, return procedures, logistics arrangements, payment methods, business operations or applicable law.

The latest version will be published on this page with the updated "Last Updated" date.