Payment and Billing Information

• Brand: Prooxy
• Legal Business Name: Skyline Shopper
• GSTIN: 09DWBPS4665F1Z
• Registered Business Address: B-140, Shivani Vihar, Kalyanpur, Lucknow, Uttar Pradesh – 226022, India
• Customer Support: +91 8433469206
• Email: support@prooxy.in

Prooxy may offer the following payment methods depending on availability and eligibility:

• UPI
• Credit cards
• Debit cards
• Net banking
• Other payment methods supported by our payment gateway
• Cash on Delivery (COD), where available

Payment options available for a particular order will be displayed during checkout.

Online payments on Prooxy are currently processed through PhonePe. When you select an online payment method, you may be redirected to or otherwise interact with the PhonePe payment interface. Payment processing may be subject to the applicable terms, privacy policy and security procedures of the payment service provider.

Prooxy does not store your complete debit-card or credit-card number, CVV or banking password on our website for ordinary payment processing.

Prooxy takes reasonable measures to protect payment and transaction information. Online payments are processed through authorized payment-processing infrastructure. Customers should never share their:

• UPI PIN
• ATM PIN
• Card PIN
• CVV
• Internet banking password
• Payment password

Never share these with Prooxy employees, delivery personnel or anyone claiming to represent Prooxy. Prooxy will not ask you to provide your UPI PIN or card PIN in order to process an order or refund.

An order is considered successfully paid only when the applicable payment provider confirms successful payment to Prooxy.

A payment attempt that appears successful on a customer's bank/payment application but has not yet been confirmed to Prooxy may remain pending until the payment status is verified.

An online payment may fail because of:

• Insufficient funds
• Bank restrictions
• Incorrect payment information
• Payment gateway issues
• Network problems
• Bank server issues
• Authentication failure
• Payment limits
• Technical problems

If payment fails, the order may not be successfully confirmed. Customers may try the payment again using an available payment method.

If your bank account or payment method has been debited but your Prooxy order has not been confirmed, please contact Prooxy Customer Support:

• Phone: +91 8433469206
• Email: support@prooxy.in

Please provide, where available:

• Order number
• Transaction/reference number
• Payment date and amount
• Payment method
• Screenshot of the transaction status, if required

We may verify the transaction with the payment provider. If the payment is confirmed as received but the order was not successfully created or cannot be fulfilled, the applicable amount will be refunded according to our refund procedures.

Prooxy may offer Cash on Delivery (COD) for eligible products and delivery locations. COD availability may depend on:

• PIN code
• Order value
• Product eligibility
• Courier availability
• Operational requirements
• Fraud-prevention measures

For COD orders, the customer must pay the applicable order amount to the authorized delivery partner at the time of delivery.

Prooxy may contact customers to verify COD orders before dispatch. Verification may be performed through phone, SMS, WhatsApp or email, to prevent fraudulent or accidental orders.

Prooxy may cancel or restrict COD orders where reasonable verification cannot be completed or where there are reasonable indications of fraudulent activity, subject to applicable law.

Product prices are displayed in Indian Rupees (INR) unless otherwise stated.

The applicable product price, discount, shipping charges and other applicable charges will be displayed during checkout before the customer completes the purchase.

Prooxy is operated by Skyline Shopper, registered under GSTIN: 09DWBPS4665F1Z. Applicable Goods and Services Tax (GST) will be handled in accordance with applicable Indian tax laws.

Where applicable, the tax component may be shown separately on the invoice. The final amount payable will be displayed before order confirmation.

Where applicable, customers will receive a tax invoice for their purchase. The invoice may contain information such as:

• Seller's legal name, GSTIN and address
• Invoice number and date
• Customer/order information
• Product description and quantity
• Applicable HSN information
• Taxable value and GST rate
• CGST/SGST or IGST, as applicable
• Total invoice amount

Customers should retain their invoice for warranty, return, accounting or other legitimate purposes.

When placing an order, customers may be required to provide information necessary for order processing and billing, such as:

• First name and last name
• Email address and mobile number
• Billing address and shipping address
• GST information, where applicable

Customers are responsible for ensuring that billing information provided during checkout is accurate.

If you require a GST invoice for business purposes, please provide the required GST information during the applicable ordering process, where such functionality is available. GST-related information may include:

• Business/legal name
• GSTIN
• Billing address
• State
• PIN code

Customers should ensure that the GSTIN and business information supplied to Prooxy is correct. Prooxy may not be able to modify a tax invoice after issuance where such modification is not legally or operationally permissible.

Product prices may change from time to time. However, once an order has been successfully confirmed, the applicable confirmed order price will generally apply to that order, subject to situations involving:

• Obvious pricing errors
• Technical errors
• Fraudulent activity
• Applicable legal or operational requirements

If an order is affected by an obvious pricing error, Prooxy may contact the customer or cancel the affected order and issue an applicable refund.

Discounts and promotional codes may be subject to specific conditions, including:

• Minimum order value
• Specific products or categories
• Expiry date
• Customer eligibility
• Limited or one-time usage
• Other promotional conditions

The applicable discount will be displayed during checkout before the order is placed.

Applicable shipping charges will be displayed during checkout. Prooxy may provide free shipping when an order meets the applicable promotional or minimum-order requirements.

If a promotional condition for free shipping is not satisfied, the applicable shipping charge may be added to the order.

If a prepaid order is successfully cancelled and a refund is applicable, Prooxy will initiate the applicable refund.

For details regarding cancellation, please refer to our Cancellation Policy. For details regarding refunds, please refer to our Return & Refund Policy.

Where a refund is approved, the refund process will depend on the original payment method and applicable circumstances.

Prepaid orders

Refunds may be processed through the applicable payment gateway or payment method.

COD orders

Where a refund is applicable, Prooxy may request appropriate bank-account or electronic payment details to process the refund.

The customer should never provide a UPI PIN, ATM PIN, CVV or banking password to receive a refund.

Once a refund has been initiated by Prooxy, the time required for the amount to reach the customer's account may depend on:

• PhonePe/payment gateway
• Bank
• Card issuer
• Payment network
• Financial institution

Accordingly, Prooxy cannot guarantee the exact time required by a third-party financial institution to credit the refunded amount.

If you believe you have been charged more than once for the same order, please contact us immediately:

• Phone: +91 8433469206
• Email: support@prooxy.in

We will verify the transaction and, where a duplicate payment is confirmed, process the applicable refund.

If you believe an unauthorized payment has been made using your payment instrument, immediately contact your bank/payment provider and Prooxy Customer Support:

• Phone: +91 8433469206
• Email: support@prooxy.in

Do not share your UPI PIN, card PIN, CVV or banking password with anyone claiming to investigate the transaction.

After placing an order, Prooxy may send necessary transactional communications relating to:

• Payment confirmation or failure
• Order confirmation
• Invoice
• Refund
• Cancellation
• Other billing matters

These communications are necessary for administering the transaction and are separate from promotional marketing communications.

Payments may involve third-party payment infrastructure. Currently, Prooxy uses PhonePe for online payment processing. Third-party payment providers may have their own:

• Terms of service
• Privacy policies
• Security procedures
• Refund-processing procedures

Customers may be subject to those third-party terms when using the applicable payment method.

Prooxy may use reasonable measures to detect and prevent fraudulent transactions. Orders may be reviewed where there are reasonable indicators of:

• Payment fraud
• Stolen payment credentials
• Multiple suspicious orders
• Abnormal transaction patterns
• False customer information
• COD abuse
• Promotional abuse

Where necessary, Prooxy may cancel or hold an order pending verification, subject to applicable law.

• Business: Prooxy, operated by Skyline Shopper
• GSTIN: 09DWBPS4665F1Z
• Phone: +91 8433469206
• Email: support@prooxy.in
• Address: B-140, Shivani Vihar, Kalyanpur, Lucknow, Uttar Pradesh – 226022, India

For unresolved payment or billing complaints, customers may contact:

• Grievance Officer: Naveen Singh
• Email: support@prooxy.in
• Phone: +91 8433469206
• Address: B-140, Shivani Vihar, Kalyanpur, Lucknow, Uttar Pradesh – 226022, India

We will endeavour to review and address grievances within the applicable timelines.

Prooxy may update this Payment & Billing Information from time to time to reflect changes in payment gateways, payment methods, GST/tax requirements, billing procedures, website functionality, or applicable laws or regulations.

The latest version will be published on this page with the updated "Last Updated" date.