Cancellation Policy

• Brand: Prooxy
• Legal Business Name: Skyline Shopper
• GSTIN: 09DWBPS4665F1Z
• Registered Business Address: B-140, Shivani Vihar, Kalyanpur, Lucknow, Uttar Pradesh – 226022, India
• Customer Support: +91 8433469206
• Email: support@prooxy.in
• Grievance Officer: Naveen Singh

Customers may request cancellation of an order before the order is dispatched. To request cancellation, contact Prooxy as soon as possible:

• Phone: +91 8433469206
• Email: support@prooxy.in

Please provide:

• Order number
• Customer name
• Registered mobile number
• Email address
• Reason for cancellation, if applicable

We will make reasonable efforts to process the cancellation request before the order is dispatched.

Placing a cancellation request does not automatically guarantee cancellation. If the order has already entered packing, processing or dispatch operations, cancellation may no longer be possible.

Once an order has been dispatched to the courier/logistics partner, it may not be possible to cancel the order through the website or customer support. If you no longer want the product after dispatch, you may need to accept delivery and follow the applicable Return & Refund Policy, if the product is eligible for return.

For COD orders, customers should avoid intentionally refusing delivery where the order is still required and eligible for delivery. Repeated refusal of COD orders may result in restrictions on future COD availability, subject to applicable law.

For orders paid online through PhonePe or another available online payment method:

If cancellation is accepted before dispatch

Prooxy will initiate the applicable refund after the cancellation has been confirmed. The refund may be processed through the applicable payment gateway or payment method.

If the order has already been dispatched

Cancellation may no longer be available. The customer may instead be required to follow the applicable return procedure after delivery.

For COD orders, customers are not required to make an online payment when placing the order. If you wish to cancel a COD order, please contact Prooxy before dispatch. Once the order has been dispatched, cancellation may no longer be possible.

Customers should not deliberately refuse legitimate COD orders simply because they changed their mind after dispatch. Repeated COD refusals or suspicious ordering behaviour may result in future COD orders being restricted or requiring additional verification.

You can request cancellation by contacting Prooxy Customer Support:

• Phone: +91 8433469206
• Email: support@prooxy.in

Please mention Subject: Order Cancellation Request — [Order Number].

For faster processing, include your order number and registered mobile number.

A cancellation request will be considered successfully cancelled only after Prooxy confirms the cancellation. An email, SMS, WhatsApp message or other communication confirming that the cancellation has been accepted may be provided where applicable.

Simply sending a cancellation request does not by itself mean that the order has been cancelled.

Where a prepaid order is successfully cancelled and a refund is applicable, Prooxy will initiate the refund through the applicable payment method or payment gateway. Prooxy currently uses PhonePe for online payment processing.

After Prooxy initiates the refund, the time required for the money to appear in the customer's account may depend on:

• Payment method
• PhonePe/payment gateway processing
• Bank
• Card issuer
• Financial institution
• Other payment-processing systems

Therefore, the actual credit time may vary.

If you accidentally place the same order more than once, contact Prooxy immediately. We will make reasonable efforts to cancel duplicate orders before dispatch.

If a duplicate order has already been dispatched, the cancellation may no longer be possible and the applicable Return & Refund Policy may apply.

Although Prooxy makes reasonable efforts to maintain accurate inventory information, an ordered product may occasionally become unavailable because of:

• Inventory discrepancies
• Manufacturing issues
• Unexpected demand
• Product damage
• Technical errors
• Other operational circumstances

If Prooxy is unable to fulfil a successfully paid order because the product is unavailable, Prooxy may cancel the affected order and initiate the applicable refund.

In rare circumstances, an order may be affected by an obvious technical or pricing error, such as:

• Incorrect product price caused by a technical error
• Incorrect discount calculation
• Duplicate promotional discount
• Incorrect shipping calculation
• Website/database error

Where an order cannot reasonably be fulfilled because of such an error, Prooxy may cancel the affected order. If payment has already been received, the applicable amount will be refunded.

Nothing in this section is intended to limit any rights available to consumers under applicable law.

Prooxy may cancel or place an order on hold where there are reasonable grounds to suspect:

• Fraudulent activity
• Unauthorized payment
• False customer information
• Multiple suspicious orders
• Misuse of promotional codes
• Abuse of COD
• Identity or payment-related irregularities
• Other unlawful activity

Where appropriate, Prooxy may contact the customer to verify the order.

If an order is cancelled for this reason after payment has been received, the applicable refund will be handled in accordance with applicable law and our refund procedures.

If an order was placed using a coupon, promotional code, discount, bundle offer, free gift, buy-one-get-one offer or other promotional benefit, cancellation of the order will generally cancel the associated promotional benefit.

If only part of an order is cancelled, the applicable promotional discount may be recalculated where the original promotional conditions are no longer satisfied.

Certain Prooxy products may be produced or sold in limited quantities. If a limited-edition product has specific cancellation restrictions, those restrictions may be displayed on the relevant product page before purchase.

Where no specific restriction is displayed, the general cancellation terms of this Policy apply, subject to applicable law.

Orders for customized or personalized products may enter production specifically for the customer. Because such products may be specially produced, cancellation may not be available once customization or production has commenced.

The applicable cancellation terms will be displayed on the product page or communicated before purchase where relevant.

This restriction does not apply where cancellation, replacement or refund is required because of a defect, incorrect customization by Prooxy, or another circumstance covered by applicable law.

An order may become difficult or impossible to cancel once it has entered the packing/fulfilment process. If you request cancellation during this stage, Prooxy will make reasonable efforts to stop the shipment where operationally possible.

However, cancellation cannot be guaranteed once fulfilment has begun.

Where an order is cancelled before dispatch and a refund is applicable, applicable shipping charges paid for that order may generally be refunded along with the eligible order amount.

Where cancellation occurs after dispatch or where the shipment has already incurred non-recoverable logistics costs, the treatment of shipping charges may depend on the circumstances and applicable law.

Where an order contains multiple products, you may request cancellation of individual products before dispatch. Partial cancellation may affect:

• Promotional discounts
• Bundle pricing
• Free-shipping eligibility
• Other order-level benefits

Where applicable, the order total may be recalculated after the partial cancellation.

If a shipment is significantly delayed or cannot be delivered due to circumstances within the applicable cancellation/refund framework, customers may contact Prooxy for assistance. If the order has already been dispatched, the applicable resolution may involve:

• Continued delivery
• Return to origin
• Cancellation after return
• Refund where applicable

The appropriate resolution will depend on the status of the shipment.

If an order cannot be cancelled because it has already been dispatched, you may still be able to return the product after delivery if it satisfies the requirements of our Return & Refund Policy.

Please do not send a product back without first contacting Prooxy and receiving return instructions.

For prepaid online orders, refunds will generally be processed electronically through the applicable payment method or payment provider. For COD orders, if a refund is applicable, Prooxy may request appropriate bank-account or other electronic payment information necessary to process the refund.

Prooxy will not ask you for:

• UPI PIN
• ATM PIN
• Credit/debit card PIN
• Banking password
• OTP for the purpose of receiving a legitimate refund

Never share such confidential information with anyone claiming to represent Prooxy.

Once an eligible cancellation is confirmed and the applicable refund is approved, Prooxy will initiate the refund within a reasonable processing period. After initiation, the actual credit time may depend on the payment gateway, bank or financial institution.

For PhonePe or other electronic transactions, the payment provider's processing timelines may apply.

Customers are responsible for reviewing their order carefully before completing checkout, including:

• Product
• Size
• Quantity
• Colour
• Delivery address
• Mobile number
• Email address
• Payment method
• Final order amount

Customers should contact Prooxy as soon as possible if they notice an error.

Cancellation requests may require verification using information associated with the order. Prooxy may contact the customer through phone, email, SMS or WhatsApp to confirm or process a cancellation request.

Such communications may be necessary for transaction and customer-service purposes.

If you have a complaint regarding cancellation or refund, please contact Prooxy Customer Support first.

• Grievance Officer: Naveen Singh
• Business: Skyline Shopper / Prooxy
• Phone: +91 8433469206
• Email: support@prooxy.in
• Address: B-140, Shivani Vihar, Kalyanpur, Lucknow, Uttar Pradesh – 226022, India

We will endeavour to review and resolve grievances within applicable legal and operational timelines.

Nothing in this Cancellation Policy is intended to remove any mandatory consumer right, restrict a remedy available under applicable Indian law, or exclude any obligation that Prooxy is legally required to fulfil.

Where applicable law provides a right or remedy that is more favourable to the customer than this Policy, the applicable legal requirement will prevail.

Prooxy may update this Cancellation Policy from time to time to reflect changes in our products, payment methods, fulfilment processes, logistics, website functionality, or applicable laws or regulations.

The updated version will be published on this page with a revised "Last Updated" date.

For cancellation assistance:

• Phone: +91 8433469206
• Email: support@prooxy.in
• Website: https://prooxy.in
• Business: Skyline Shopper
• GSTIN: 09DWBPS4665F1Z
• Address: B-140, Shivani Vihar, Kalyanpur, Lucknow, Uttar Pradesh – 226022, India
• Grievance Officer: Naveen Singh